Contact & Support
Get help with TLD2, report issues, or share feedback
π§ Email Support
For general inquiries, technical support, or account issues:
Response time: 1-3 business days
π Bug Reports
Found a bug or unexpected behavior? Let us know:
Response time: 1-2 business days
π‘ Feature Requests
Have an idea for a new feature or improvement?
Response time: 3-5 business days
π Privacy Inquiries
Questions about data handling or privacy practices:
Response time: 7 business days
βοΈ Legal Matters
Terms of service, licensing, or legal questions:
Response time: 7 business days
π€ Partnerships
Business development, partnerships, or collaborations:
Response time: 5-7 business days
Before You Reach Out
Many questions can be answered quickly using our documentation:
π§ Troubleshooting Guide
Solutions to common issues including content extraction failures, TTS audio problems, and GPU detection.
π Documentation Hub
Complete technical guides, API reference, and user tutorials covering all TLD2 features.
π Privacy Settings Guide
Understand how TLD2 handles your data in local vs cloud modes.
ποΈ TTS Setup Tutorial
Configure voice, speed, pitch, and auto-play settings for optimal text-to-speech experience.
Reporting Bugs
When reporting a bug, please include the following information to help us diagnose the issue:
Essential Information
- Chrome Version: Check at
chrome://version - TLD2 Version: Check at
chrome://extensions - Operating System: Windows, macOS, Linux (include version)
- GPU Information: Check at
chrome://gpu - Steps to Reproduce: What actions triggered the bug?
- Expected Behavior: What should have happened?
- Actual Behavior: What actually happened?
- Error Messages: Any console errors (F12 β Console tab)
- Screenshots: Visual evidence of the issue (if applicable)
Example Bug Report
Subject: TTS audio not playing on summary generation
Chrome Version: 120.0.6099.109
TLD2 Version: 1.0.1
OS: macOS 14.2 (Sonoma)
GPU: Apple M1 Pro (WebGPU enabled)
Steps to Reproduce:
1. Navigate to https://example.com/article
2. Click TLD2 extension icon
3. Summary generates successfully
4. Click Play button in sidebar
5. No audio plays
Expected: TTS audio should play immediately
Actual: Play button changes to Pause but no audio heard
Console Errors:
"AudioContext suspended, attempting to resume..."
"Failed to decode audio data"
Screenshot: [attached]Feature Requests
We love hearing your ideas! When requesting a feature, please describe:
- The Problem: What issue are you trying to solve?
- Proposed Solution: How should the feature work?
- Use Case: When would you use this feature?
- Alternatives: Any workarounds you've tried?
- Priority: How important is this to you? (Low/Medium/High)
Example Feature Request
Subject: Add support for custom TTS voices
Problem: I'd like to use my own trained TTS voice model for a
consistent brand experience across my reading workflow.
Proposed Solution: Allow users to upload or specify custom ONNX
TTS model files that are compatible with Kokoro's architecture.
Use Case: I have a custom voice trained for technical documentation
that pronounces industry jargon correctly.
Alternatives: Currently using af_sky voice, but it mispronounces
many technical terms.
Priority: Medium - Not blocking but would greatly improve experienceFrequently Asked Questions
How long does it take to get a response?
Response times vary by inquiry type (see above). Technical support typically responds within 1-3 business days. Complex issues may require additional time for investigation.
Can I request a refund?
TLD2 is completely freeβno purchase required, no refunds needed. If you're having issues, please contact support for assistance.
Do you offer priority support?
Currently, all users receive the same support level. Enterprise or priority support options may be available in the futureβcontact partnerships@tld2.io for inquiries.
Can I contribute to TLD2's development?
We welcome community contributions! While TLD2 is not currently open source, we're exploring community involvement options. Contact partnerships@tld2.io to discuss.
How do I delete my data?
TLD2 stores all data locally on your device. To delete:
- Open TLD2 settings β Click "Reset to Defaults"
- Clear browser cache at
chrome://settings/clearBrowserData - Uninstall the extension to remove all data
See our Privacy Policy for details.
Does TLD2 work on mobile browsers?
TLD2 is designed for desktop Chrome and Chromium-based browsers (Chrome, Edge, Brave). Mobile browser extension support is limited by browser vendors. We're monitoring mobile extension APIs for future compatibility.
Support Hours
We monitor support channels during the following hours:
- Monday - Friday: 9:00 AM - 5:00 PM PST
- Weekends & Holidays: Limited availability
Emails received outside business hours will be responded to on the next business day.
Didn't Find What You Need?
Send us an email and we'll get back to you as soon as possible.
Email Support